AIB UK - A Story of Transformation


May 2019

Following a three year culture-change programme, we are absolutely delighted that AIB UK and People-Made have been shortlisted for the Leading Transformation category at the HR Excellence awards!

The work was designed to galvanise and re-energise the business and radically shift behaviours and mindset. We had to tackle some major and deep-rooted challenges around empowerment and delegation, risk and innovation, communication and collaboration.

Most of all though we had to rebuild a business that’s fit for the future, fully aligned with strategic priorities, and with the right capabilities and ways of working necessary to enable the bank’s goals and ambitions.

Our work started with the development of a detailed model to frame and define our culture, using this to describe and analyse the current state.

We then developed a clear and detailed picture of the future culture, our target state, outlining the skills, knowledge and ways of working needed for the bank to fulfil its goals and ambitions.

The next stage involved operationalising the culture through a comprehensive change programme, working across multiple workstreams including engagement, capability, accountability and systems.

Underpinning all of this was a deep commitment to measurement: we developed a bespoke culture dashboard’ that would allow leadership (and the Board) to track progress, as well as a system of annual review
and refinement.

The results have been incredible:
New lending +33%
Operating contribution +32%

We’re super-proud that the work has now been recognised by HR Excellence, fingers crossed for 2nd July!